1. Free Trial Window
Mini App Tech provides a 14-day free trial period for new finance agencies evaluating **CollectApp**. The free trial is designed to allow client administrators to setup branch systems, onboard agents, test GPS features, and view mobile screen simulators without completing any financial commitments.
No credit card or banking coordinates are charged during the evaluation trial. If you decide not to purchase a SaaS license before the trial ends, your sandbox account will expire automatically with no penalties.
2. Subscription Cancellation
Clients can choose to cancel their active subscription at any point during their billing term directly from the web admin dashboard or by writing an email to our billing division. Upon cancellation:
- Your central portal and linked agent mobile applications will remain fully operational until the end of your current paid billing period (monthly or annual).
- No future automatic debit charges will be billed to your registered banking card.
- No partial-month credits or pro-rated balances will be returned for any remaining unused calendar days in that current billing cycle.
3. Refund Parameters
As **CollectApp** is a Software-as-a-Service utility with active cloud database hosting configurations, all paid subscription fees are strictly non-refundable. However, exceptions may be analyzed strictly under the following criteria:
- Erroneous Double Billing: In case of automatic gateway billing glitches where the bank server charges a client multiple times for a single invoice.
- Activation Failure: If technical issues on our server side block activation of your paid branch slots for more than 7 consecutive business days after billing completion.
Refunds are NOT issued for agent under-performance, agent departure, business closures, or failure to collect outstanding customer EMIs.
4. Invoice Disputes
If you believe there is a discrepancies on an automatic debit invoice, you must report it to our finance desk within 7 business days of the transaction date. You can raise a support ticket under the billing section of the dashboard or email us with transaction receipt numbers. Failure to report an invoice discrepancy within 7 days constitutes agreement of charges.
5. Refund Processing Time
Once a duplicate charge dispute is verified and approved by our billing audit team:
Refund allocations will be processed and credited back to the client's original bank source (Credit Card, Debit Card, UPI, or Net Banking account) within 5 to 7 working business days from the date of dispute approval, in alignment with Indian banking settlement timelines.
6. Contact & Grievances
If you wish to dispute a transaction, submit a cancellation request, or request an audit of your billing schedule, please contact our accounts department:
Billing Support: accounts@miniapptech.in / hr@miniapptech.in
Call Helpline: +91 8807683685
Office Location: Mini App Tech, Tamil Nadu, India.